Returns and Refunds Policy: Physical Goods

Effective date – May 4, 2022

Thanks for purchasing our products at https://reubenbrock.com/21 operated by Reuben Brock Music.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.

In order to be eligible for a refund, you have to return the product within calendar 14 days of your purchase to the below-mentioned address in the same condition that you receive it and undamaged in any way.

We use Printful.com as our fulfillment vendor. If you need to return an item, Please contact us so that we can address your concerns or set up a return to the vendor. The addresses below should be used only for product returns. Anything else sent to these addresses will be returned to the sender.

Phone: 615-603-2178
Email: customerservice@reubenbrock.com

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte or Dallas facility. The correct return address will be mentioned on the order packaging. If this information isn’t for some reason available to your customer, then the returns must be sent either to Charlotte or Dallas, based on which facility is located closer to the customer. Charlotte address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. Dallas address: 217 Wrangler Drive, Coppell, Texas 75019.
  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.
  • Packages sent out from our Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia.
  • Packages sent out from our Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain.
  • Packages sent out from our UK facility are automatically returned to Antar 2, 1 Headway Road, Wolverhampton, WV10 6PZ.
  • Packages fulfilled by our partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders).
  • Packages fulfilled by our partner facilities in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan (apparel orders); Ibe 15, Kunogi, Nakanoto, Kashima, Ishikawa prefecture, Japan 929-1801 (non-apparel orders).
  • Packages fulfilled by our partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil.

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 10 business days for a refund to show up on your account or credit card statement.

If you have any additional questions or would like to request a refund, feel free to contact us using the contact information below.

Reuben Brock Music
625 Bakers Bridge Ave #105
Franklin, TN 37067
Phone: 615-603-2178
Email: customerservice@reubenbrock.com